Consumer Protection Law

Consumer Protection- its necessity Introduction Consumerism in India Need of Consumer Protection Act, 1986 Objectives and Scope of Consumer Protection Act, 1986   Consumer, the concept Definition of Consumer Position of third party beneficiary Voluntary and involuntary consumer When a person is not a consumer Consumer of goods Meaning of defects in goods Standards of purity,…

Consumer Protection- its necessity


Consumer, the concept

Consumer of goods

 Unfair trade practices

  • Misleading and false advertising
  • Unsafe and hazardous products
  • Bargain price
  • Falsification of trademarks;

Consumer Protection Councils

  • Constitution and procedure of central consumer protection council
  • Constitution and procedure of state consumer protection council
  • Consumer rights


  • Deficiency – meaning
  • Service rendered free of charge
  • Service under a contract of personal service;

 Medical service

  • How to determine negligence
  • The patient is a consumer
  • Denial of medical service: violation of human rights


  • Controversy regarding insurance claim
  • Insurance interest
  • Insurance service
  • The beneficiary of group insurance is a consumer;

 Public Utilities

  • Supply of electricity
  • Postal service
  • Telephonic service
  • Housing;

Redressal Mechanism

  • Consumer dispute redressal agencies
  • Jurisdiction of District Forum, the state commission, and national commission Part B Power to set aside ex parte order, transfer of cases circuit benches, the finality of orders;

Enforcement of Consumer rights

  • Execution of orders of district forum, state commission, and the national commission

 Judicial Review

  • Public interest litigation
  • Class action
  • Administrative remedies:

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