Table of Contents
Consumer Protection and its necessity
Introduction
- Consumerism in India
- Need of Consumer Protection Act, 1986
- Objectives and Scope of Consumer Protection Act, 1986
Consumer, the concept
- Definition of Consumer
- Position of third party beneficiary
- Voluntary and involuntary consumer
- When a person is not a consumer
Consumer of goods
Unfair trade practices
- Misleading and false advertising
- Unsafe and hazardous products
- Bargain price
- Falsification of trademarks
Consumer Protection Councils
- Constitution and procedure of central consumer protection council
- Constitution and procedure of state consumer protection council
- Consumer rights
Service
- Deficiency – meaning
- Service rendered free of charge
- Service under a contract of personal service;
Medical service
- How to determine negligence
- The patient is a consumer
- Denial of medical service: violation of human rights
Insurance
- Controversy regarding insurance claim
- Insurance interest
- Insurance service
- The beneficiary of group insurance is a consumer;
Public Utilities
- Supply of electricity
- Postal service
- Telephonic service
- Housing
Redressal Mechanism
- Consumer dispute redressal agencies
- Jurisdiction of District Forum, the state commission, and national commission Part B Power to set aside ex parte order, transfer of cases circuit benches, the finality of orders
Enforcement of Consumer rights
- Execution of orders of district forum, state commission, and the national commission
Judicial Review
- Public interest litigation
- Class action
- Administrative remedies:
