Consumer Protection Law

Consumer Protection- its necessity

Introduction

• Consumerism in India
• Need of Consumer Protection Act, 1986
• Objectives and Scope of Consumer Protection Act, 1986  

Consumer, the concept

• Definition of Consumer
• Position of third party beneficiary
• Voluntary and involuntary consumer
• When a person is not a consumer

Consumer of goods

• Meaning of defects in goods
• Standards of purity, quality, quantity, and potency
• Price control

 Unfair trade practices

• Misleading and false advertising
• Unsafe and hazardous products
• Bargain price
• Falsification of trademarks;

Consumer Protection Councils

• Constitution and procedure of central consumer protection council
• Constitution and procedure of state consumer protection council
• Consumer rights

Service

• Deficiency – meaning
• Service rendered free of charge
• Service under a contract of personal service;

 Medical service

• How to determine negligence
• The patient is a consumer
• Denial of medical service: violation of human rights

Insurance

• Controversy regarding insurance claim
• Insurance interest
• Insurance service
• The beneficiary of group insurance is a consumer;

 Public Utilities

• Supply of electricity
• Postal service
• Telephonic service
• Housing;

Redressal Mechanism

• Consumer dispute redressal agencies
• Jurisdiction of District Forum, the state commission, and national commission Part B Power to set aside ex parte order, transfer of cases circuit benches, the finality of orders;

Enforcement of Consumer rights

• Execution of orders of district forum, state commission, and the national commission

 Judicial Review

• Public interest litigation
• Class action
• Administrative remedies: