Consumer Protection- its necessity
Introduction
ii. Need of Consumer Protection Act, 1986
iii. Objectives and Scope of Consumer Protection Act, 1986
Consumer, the concept
ii. Position of third party beneficiary
iii. Voluntary and involuntary consumer
iv. When a person is not a consumer;
Consumer of goods
i. Meaning of defects in goods
ii. Standards of purity, quality, quantity and potency
iii. Price control
iv. Statutes: food and drugs, engineering and electrical goods
Unfair trade practices
i. Misleading and false advertising
ii. Unsafe and hazardous products
iii. Bargain price
iv. Falsification of trademarks;
Consumer Protection Councils
i. Constitution and procedure of central consumer protection council
ii. Constitution and procedure of state consumer protection council
iii. Consumer rights
Service
i. Deficiency – meaning
ii. Service rendered free of charge
iii. Service under a contract of personal service;
Medical service
i. How to determine negligence
ii. Patient is a consumer
iii. Denial of medical service: violation of human rights
Insurance
i. Controversy regarding insurance claim
ii. Insurance interest
iii. Insurance service
iv. The beneficiary of group insurance is a consumer;
Public Utilities
i. Supply of electricity
ii. Postal service
iii. Telephonic service
iv. Housing;
Redressal Mechanism
i. Consumer dispute redressal agencies
ii. Jurisdiction of District Forum, the state commission, and national commission Part B Power to set aside ex parte order, transfer of cases circuit benches, the finality of orders;
Enforcement of Consumer rights
i. Execution of orders of district forum, state commission, and the national commission
Judicial Review
ii. Public interest litigation
iii. Class action
iv. Administrative remedies:
